PAYMENT OPTIONS - UK
Credit/Debit Cards Currently we accept payment via PayPal, which includes all major UK credit and debit cards. If you do not already have a PayPal account you can find out how to set one up by clicking on the logo at the foot of this page.
Credit Card Security Your credit/debit card details are entered directly on to the PayPal web site and never passed to Patinkas. Any information entered on the PayPal web site is encrypted in transit using the Secure Sockets Layer (SSL) protocol and the highest commercially available encryption key length of 128-bits. PayPal is a secure and easy way to make payments on the internet, and it is our preferred payment choice.
Cheques We accept payment by cheque drawn on a UK bank. If paying by cheque please DO NOT use the Checkout system, i.e. do not click the ‘Add to Basket’ or ‘Buy it Now’ buttons. Send us an e-mail quoting the reference number for the item(s) you wish to buy and state clearly that you will be sending payment by cheque. Include the following details in your e-mail:
- Your name
- Your address
- Item reference(s)
We will e-mail you back with details of the total amount due including shipping. Goods will be dispatched immediately after your cheque has cleared our bank - usually within four working days. Cheques must be made payable to PATINKAS.
PAYMENT OPTIONS – OVERSEAS
Overseas buyers are welcome and can make purchases via Paypal using any of the major credit/debit cards - please see Delivery Charges - International below before placing an order
DELIVERY CHARGES - UK
All prices shown on the web site are in pounds sterling and are inclusive of any UK taxes. Delivery charges are shown below and will be added to your PayPal invoice on completion of you order.
- £0.01 - £14.99 £3.00
- £15.00 - £39.99 £4.00
- £40.00 - £99.99 £5.00
- £100.00 - £149.99 £6.00
- Orders over £150.00 FREE
The above prices represent the order total before shipping costs. The above delivery prices are applicable to all UK orders unless stated otherwise.
DELIVERY CHARGES – INTERNATIONAL
The PayPal default ‘ship to destination’ country is the United Kingdom. If you are ordering from outside the UK please e-mail us first – BEFORE PLACING AN ORDER - and we will advise of international shipping costs. If you then wish to proceed with an order, we will send you an invoice directly by e-mail which will include these shipping costs. International shipping will be charged at cost. See International Delivery Method below for further details on shipping times, insurance and customs charges.
DISPATCH AND DELIVERY
We endeavour to dispatch orders within 1 to 2 working days of receipt of cleared payment, from Monday to Friday except UK Bank Holidays. If payment is by cheque, goods will not be dispatched until payment has cleared our account (usually within four working days).
If for any reason there is any delay we will inform you as soon as we possibly can.
All items shown on this web site are currently in stock unless otherwise indicated by ‘Temporarily Out of Stock’ displayed alongside the product description.
UK Delivery Method - All goods are despatched via the Royal Mail unless otherwise specified in the item listing. All goods are sent out insured. Items dispatched within the UK with a value of £32.00 or less are sent via 1st Class Royal Mail Recorded Delivery Signed For. Goods worth between £33.00 and £500.00 are sent via Royal Mail Special Delivery. Your parcel tracking number will be e-mailed to you once your goods have been dispatched. All goods require a signature on delivery.
International Delivery Method - We deliver worldwide using the Royal Mail as our carrier. Delivery times for the USA and Europe are approximately 3-5 days from dispatch. Other destinations vary - please contact us for details. If you choose a method which has online tracking, your parcel number will be emailed to you once your goods have been dispatched. International delivery is based on weight and level of insurance required, with prices starting at £3.00.
- Insurance - Patinkas cannot be held responsible for lost, missing or broken items if you do not choose to take out adequate insurance cover for your goods
- Customs Charges - Customs and Import Charges are the sole responsibility of the buyer, and not Patinkas’. Please check with your local Customs Office for details of possible import taxes in your country.
- Prohibited Goods - It is the sole responsibility of the Buyer to ensure that any purchases made from Patinkas do not contravene the destination country’s import regulations regarding restricted or banned goods
CONFIRMATION OF ORDER
On checking out you will receive an e-mail confirming your purchase together with information regarding payment and delivery. If for any reason you do not receive this e-mail within 12 hours then please get in touch with us.
PRIVACY, CONFIDENTIALITY & DATA PROTECTION POLICY
As a UK-based company, and therefore a Member State of the European Union, this site adheres to the European Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 regarding the protection of individuals with regard to the processing of personal data and on the free movement of such data.
In accordance with this Directive, Member States shall protect the fundamental rights and freedoms of natural persons, and in particular their right to privacy, with respect to the processing of personal data.
If you require further information on this Directive, please visit the Data Protection Commissioner web site at: http://www.dataprivacy.ie or click on the following link: http://www.dataprivacy.ie/docs/EU_Directive_95/46/EC__Chapter_1/92.htm
Patinkas complies with the Data Protection Act 1988 & Data Protection Amendment Act 2003. OUR PROMISE: We will never share, distribute or sell your information with, or to, anyone else - we will only collect sufficient information from you so that we may process your order.
CHILDREN’S PRIVACY AND PROTECTION ON THE INTERNET
Age restrictions: Under 16 years old? If you are under 16 years old and want to buy something from this site or have a question for us, please ask one of your parents or your legal guardian to contact us first, or ask them to make the enquiry for you. Thanks very much.
COPPA Ruling Please note that in accordance with the rules and regulations as set out in the Children's Online Privacy Protection Act of 1998 (COPPA) we [the Operator*] do not accept enquiries from children under the age of 16.
The COPPA regulations are intended for US sites only; however as the internet is a global platform we have elected to recognize and adhere to the COPPA ruling.
The COPPA ruling is intended to protect the privacy of children under the age of 13 but we, the Operator, have chosen to implement a 16 years and over policy.
* ‘Operator’ means any person who operates a website located on the Internet or an online service and who collects or maintains personal information from or about the users of or visitors to such website or online service, or on whose behalf such information is collected or maintained, where such website or online service is operated for commercial purposes, including any person offering products or services for sale through that website or online service, involving commerce
DAMAGED GOODS
Goods damaged or proved faulty in transit will be replaced wherever possible, or alternatively a full refund will be made. Please notify us immediately of any such occurrence.
UNDELIVERED GOODS
Goods not received within 15 days of the expected delivery date (10 days for Special Delivery items) may be eligible for a refund (this time span is stipulated by the Royal Mail and not Patinkas). If we have duplicate items in stock you will be offered these by way of a replacement, if not we will progress your claim for a monetary refund. In order to make a claim for undelivered goods you must contact us either in writing or by e-mail. Please quote your Order Number, which can be found at the top of your order confirmation e-mail and your Parcel Tracking Number (this number would have been sent separately via an e-mail from PayPal at the time your goods were dispatched). Please note that all goods sent out require a signature on delivery. We can, therefore, verify successful deliveries with the Royal Mail.
YOUR RIGHT TO CANCEL
Under UK law you have the right to cancel your order within seven working days after the day the goods were received. If you do decide to cancel you should notify us of your intention by e-mail. The goods must be returned to us unused and in their original packaging and at your own expense. We will make a full refund to you within 30 days of receipt of the returned goods, minus the original delivery charge.
RETURNS AND REFUNDS
In addition to your statutory rights within the UK, if for any reason you are not satisfied with your purchase then you may return them to us within 3 working days of receipt of delivery. Provided the goods are returned in unused, original condition and are carefully packaged, a full refund less our original delivery charges will be made within 7 working days of receipt of the returned goods. Our ‘Returns and Refunds’ policy in no way affects your consumer statutory rights.
COMPLAINTS
We sincerely hope that you do not have cause for complaint, but should you have, please contact us by e-mail giving details of your complaint and your suggestion of how we can resolve the situation. We will act as quickly as possible to rectify any problem you have with our goods or services. All complaints will be dealt with in the strictest of confidence.
DISPUTES, LAW, JURISDICTION AND LANGUAGE
Patinkas is based in England and is governed by English law. Any dispute shall be governed by, and interpreted in accordance with, English law whereupon the English courts shall have jurisdiction over all disputes.
This web site, www.patinkas.co.uk, any content contained herein and any contract brought into being as a result of usage of this web site (i.e. your purchase and our delivery) are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England. All contracts are concluded in English.